Pennsylvania American Water Reminds Customers to Act Now to Prevent Frozen Pipes Later

PITTSBURGH–(BUSINESS WIRE)–With weather forecasters predicting cold temperatures very soon, Pennsylvania American Water advises homeowners to prepare their homes now to prevent frozen and damaged household pipes. The company recently released a new Winter Tips video to help customers protect the pipes in their homes.

“Preparation and prevention can help avoid frozen pipes that can burst and result in very costly household damages,” said Pennsylvania American Water Vice President of Operations Diane Holder. “Taking measures now can safeguard your plumbing against the threat of freezes and breaks.”

Property owners are responsible for maintaining the water service line from the curb to the house, as well as any in-home piping. Pennsylvania American Water encourages residents to take the following precautions to reduce the risk of freezing and bursting pipes:

Take action now:

• Familiarize yourself with areas of your home most susceptible to freezing, such as basements, crawl spaces, unheated rooms and outside walls.
• Eliminate sources of cold air near water lines by repairing broken windows, insulating walls, closing off crawl spaces and eliminating drafts near doors.
• Locate your main water shut-off valve. If a pipe freezes or bursts, shut the water off immediately.
• Protect your pipes and water meter. Wrap exposed pipes with insulation or use electrical heat tracing wire; newspaper or fabric might also work. For outside meters, keep the lid to the meter pit closed tightly and let any snow that falls cover it. Snow acts as insulation, so don’t disturb it.

When temperatures are consistently at or below freezing:

• If you have pipes that are vulnerable to freezing, allow a small trickle of water to run overnight to keep pipes from freezing. The cost of the extra water is low compared to the cost to repair a broken pipe.
• Open cabinet doors to expose pipes to warmer room temperatures to help keep them from freezing.

If your pipes freeze:

• Shut off the water immediately. Don’t attempt to thaw frozen pipes unless the water is shut off. Freezing can often cause unseen cracks in pipes or joints.
• Apply heat to the frozen pipe by warming the air around it, or by applying heat directly to a pipe. You can use a hair dryer, space heater or hot water. Be sure not to leave space heaters unattended.
• Do not use kerosene heaters or open flames to thaw pipes inside your home.
• Once the pipes have thawed, turn the water back on slowly and check for cracks and leaks.

When you are away:

• Have a friend, relative or neighbor regularly check your property to ensure that the heat is working and the pipes have not frozen.
• Also, a freeze alarm can be purchased for less than $100 and will call a user-selected phone number if the inside temperature drops below 45 degrees.

For more helpful tips, visit Pennsylvania American Water’s YouTube channel (www.YouTube.com/paamwater) and check out the Thawing Frozen Pipes video at https://www.youtube.com/watch?v=oen0kSvqKks&t=10s.

HELP REPORT LEAKS

Pennsylvania American Water also advises that sub-freezing temperatures can cause water main breaks and unsafe driving conditions. If you see a leak, or your water service is disrupted, please contact the company’s customer service center at 1-800-565-7292.

CLEAR SNOW NEAR HYDRANTS

Additionally, the company asks that homeowners help keep fire hydrants clear from snow. By doing so, the public can help firefighters easily locate them and access water quickly, preserving valuable time to potentially save lives and structures. If you have a hydrant on or near your property, please take a few minutes to clear away the snow. If you cannot clear the hydrant, please ask a neighbor or someone else who can do it for you. Remember, quick access to fire hydrants benefits everyone.

About Pennsylvania American Water

Pennsylvania American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.4 million people. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

Contacts

Northeast PA
Susan Turcmanovich, External Affairs Manager

C: 570-332-6726

susan.turcmanovich@amwater.com

Western PA
Jill King Greenwood, Senior Specialist External Affairs

C: 412.327.1660

Jill.Greenwood@amwater.com

Central/Southeast PA
David Misner, External Affairs Manager

C: 717-261-7525

david.misner@amwater.com