Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement, 2021 Market Research Report –

DUBLIN–(BUSINESS WIRE)–The “Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement, 2021: Frost Radar Report” has been added to’s offering.

The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficient and adopt new technologies to reduce energy consumption.

Customer engagement, customer information, and billing systems are at the core of the retail and power distribution business and have a preponderant role as these players transform into clean energy service providers.

A series of market shifts are disrupting the industry and calling for substantial changes in the functionalities and characteristics of software solutions to make them more efficient and scalable and allow for fast innovation.

Driven by electricity market deregulation, a wider number of options started to appear targeting the energy retail segment and incorporate new features aiming at developing end-to-end offerings. The boundaries between traditional systems started to blur, transforming into integrated solution platforms delivered under software-as-a-service business models.

The demand for more modular, real-time, and easy-to-scale solutions with lower costs and faster implementation times is driving market participants toward the use of integrated, cloud-native services using microservice architectures.

Key Topics Covered:

1. Strategic Imperative and Growth Environment

  • Strategic Imperative
  • Growth Environment

2. Frost Radar

  • Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement
  • Competitive Environment

3. Companies to Action

  • Agility CIS
  • ESG
  • Excelergy
  • Gentrack
  • GridX
  • Hansen Technologies
  • Kaluza
  • Kraken Technologies
  • Open International
  • Oracle Utilities
  • powercloud
  • SAP
  • VertexOne
  • Capability Summary

4. Strategic Insights

  • Abbreviation List

5. Next Steps

  • Empowers the CEO’s Growth Team
  • Empowers Investors
  • Empowers Customers
  • Empowers the Board of Directors
  • Analytics
  • Benchmarking Future Growth Potential

For more information about this report visit


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