IKEA China adopts self-driving vehicles

02 Mar IKEA China adopts self-driving vehicles

(Oilandgaspress) -IKEA China has introduced self-driving vehicles in Anhui Province after a pilot saw average customer waiting times reduced by two-thirds, improving both the customer experience and creating a more efficient workplace for co-workers.

IKEA China worked with a local supplier to test self-driving vehicles that transport customer orders from an external warehouse to the IKEA Hefei store for self-pick-up, and to re-stock products in store. From the start of testing until now, the vehicles successfully covered almost 75,600 km.

For customers, the benefit was immediate. Average waiting times for self-pick-up orders reduced from six hours to just two, dramatically improving the overall customer experience and satisfaction. For the business, transportation costs between IKEA units were reduced by more than 50%, offering a potential cost-efficient model for smaller stores or future formats.

The positive result has led Ingka Group, the largest IKEA franchisee, to permanently adopt the service at IKEA Hefei. With data and learnings from the test, IKEA is evaluating which markets would benefit from this initiative where legislation and infrastructure are favourable. In China, autonomous deliveries to the customer are also currently being trialled.

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