16 Dec Octopus Updates payment system
(Oilandgaspress) Octopus Energy customers can now get their account credit back faster than ever before, thanks to a new tie-up with fintech company GoCardless.
Octopus has completed one of the largest Direct Debit migrations in UK history, moving 5.5 million accounts and £12 billion of payments to GoCardless – so customers can get self-refunds much faster.
Refunds that once took up to five working days can now land in customers’ bank accounts in just one or two days – faster than any other major energy supplier.
The quickest way to get a refund is through the Octopus app. Someone tapping “refund” on a Monday will usually see the money back before lunchtime on Wednesday. Around 70% of refunds already happen this way, with roughly 30,000 processed every week.
Customers who prefer to talk to someone to get their refund processed can get in touch with Octopus via phone or email.
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